Delivery of Goods
Delivery Options
DHL Express Delivery 1-2 days £7.00 (inc VAT) – Orders are dispatched with DHL on a next day service. Most orders are delivered next day, but this cannot be guaranteed. orders placed before 2pm Monday – Thursday and 11am Friday are dispatched same day. The 1-2 days delivery time stated is the delivery time after dispatch and not from time of order.
Standard Delivery 3-4 Days £5.00 (Inc VAT) – Orders will be dispatched by either Royal Mai or DHL depending on the items and quantities ordered. You cannot choose which company your order is delivered with.
Free express delivery – Orders over £60.00 (inc VAT) will be sent on the DHL Express Delivery option, see details above. (Please make sure you choose the free delivery option at checkout if your cart is over £60.00 (inc VAT) we are not responsible if you choose one of the paid options)
Delivery notification
You will receive an email with tracking details once your order has been dispatched. This email will have information on how to change your delivery to suite your needs and what options you have, the options available will depend on the carrier your order has been dispatched with.
Delivery times
A delivery timeframe is stated on the delivery option chosen at checkout, we will endeavour to deliver all items that are in stock within the timeframe, however sometimes circumstances out with our control may delay delivery. In the extremely rare case that your order is partially fulfilled we may hold the full order until all products are in stock. If delivery is going to be longer than the stated timeframe due to this, we will inform you by email.
All goods will need to be received by someone and a picture will be taken. By receiving you accept the condition of the goods, if you find any goods are defective you will need to inform us within 48 hours by emailing contact@janitorial365.co.uk
These terms and conditions govern your use of our website. Using the Website implies that you accept these terms. We do occasionally update these terms so please refer back to them in the future. The term ‘Janitorial365’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is, 3 George Square, Castle Brae, Dunfermline KY11 8QF. The term ‘you’ refers to the user or viewer of our website.
Returning/exchanging an item
Returns must be authorised in advance by emailing contact@janitorial365.co.uk together with your order number and reason for return or exchange. We will respond within 2 hours during our normal business hours with instructions on how to return the goods. Return requests must be received within 30 days of the order being delivered. Return requests after 30 days will not be authorised except in exceptional circumstances.
For non-faulty and correctly supplied goods carriage costs are the responsibility of the customer. Package the items securely together with the original packing materials.
It is the customers responsibility to insure the package for return. We cannot be held responsible for items that are shipped back to us, until we have signed for them on receipt.
All goods must be in the same condition that you received them and in their original packaging. When we have received the returned goods the full price of the goods will be refunded to your account as soon as possible and no later than 5 days of receipt of your goods
Cancelling Orders
If you wish to cancel prior to dispatch you will need to telephone with your name address and order number. The order will be cancelled and a refund will be issued as soon as possible and no later than 5 days of cancellation. If the product has already been dispatched you must follow the above returns procedure once the goods have been delivered.
Delivery Charge upon Cancellation
If your order has been dispatched you are responsible for the price of delivery and we will only refund delivery prices in exceptional circumstances or if the goods are defective.
Cancellation by us
We reserve the right to cancel your contract in any one of the following instances;
• We have insufficient stock to send your goods and no suitable replacement can be found
• We do not deliver to your area
• One or more items requested by you were listed with an incorrect price or description.
If we cancel your goods for any of the reasons listed above you will be notified by email and a full refund will be credited to your account as soon as possible and no later than 10 days after we have notified you of the cancelled order. We are not obliged to offer any compensation where we have to cancel your order for any of the reasons set out above.
Defective Goods
We must be informed within 48 hours of delivery if any goods are defective by calling or emailing contact@janitorial365.co.uk. We will arrange for one of our delivery partners to collect the goods from you. If goods are found to be defective we will issue a replacement or refund and inform you by email. If goods are found not to be defective we will inform you by email, you will be responsible for paying carriage to have the good re-delivered.
Delivery Shortages
If there are any shortages of in stock items in your delivery you must inform us by email contact@janitorial365.co.uk within 48 hours of delivery. We will investigate any shortages with our delivery partners and keep you updated via email.
This Privacy Policy contains an explanation of what happens to personal data that you choose to provide to us, or that we collect from you whilst you visit this site. Our Privacy Policy should be read in conjunction with our terms of website use. Janitorial365 is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy. Janitorial365 may change this policy at any time updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 02 February 2023.
WHERE WE COLLECT INFORMATION FROM
When information is directly given to us –
You may provide your details to us when you request specific information about our services or meet at an exhibition or networking events. You may also request general information about our services via the website.
When information is given to us indirectly –
Your information may have been shared with us by a reputable data provider. These organisations will have their own privacy policies and must ensure that the data they provide us is fully compliant with EU GDPR (European Union’s General Data Protection Regulation) for the purposes we have stipulated e.g. distribution of marketing materials and telesales.
The data providers are chosen because they demonstrate transparency, accuracy and security in their approach to data governance and must set the highest standards in data management, processing and provision adhering to GDPR regulations and ICO (information commissioner’s office) principles and directives.
When you have given other organisations permission to share it –
You may have provided your details to another organisation. For example, delegate listings at exhibitions, members list for networking, credit checks and business clubs and associations. However, when working with other organisations, we work to ensure it’s completely clear to you that your information will be shared for marketing purposes.
Social media –
You might give us permission to access information from messaging services like Facebook, LinkedIn and Twitter. This will depend on your settings or the privacy policies for the particular social media site.
When you are using our website we collect information –
Upon visiting our website, information about your visit is recorded and stored. Please read our cookies policy for more details.
WHAT WE COLLECT
We may collect the following information:
WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our products and services.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
HOW LONG WE KEEP YOUR INFORMATION FOR
We will hold your personal information on our systems for as long as is necessary for the relevant activity, for example we will keep a record of any customer for a minimum of six years after final invoice to comply with HMRC legal requirements.
If you ask us to stop sending you marketing materials that we have been sending you on the basis of consent, that you have given us, we will keep a record of your contact details and appropriate information to enable us to comply with your request not to be contacted by us.
GENERAL DATA PROTECTION REGULATION
Under the General Data Protection Regulation, which will become law in the UK on the 25th May 2018, you are also granted a number of additional rights. These include:
For more information on these rights please read the relevant guidance issued by the ICO.
SECURITY
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
HOW WE USE COOKIES
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control on the running of the third party website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the Privacy Policy applicable to the website in question.
CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following way:
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at contact@janitorial365.co.uk
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You have the ‘right to be forgotten’ if we are processing your data on the basis of consent, unless there are other legal grounds and obligations that require us to keep your personal data. In this case any personal data we hold would be erased and we would be unable to fulfil any requests about the information we had held retrospectively.
You may request details of personal information which we hold about you under the General Data Protection Regulation “GDPR”. A “reasonable fee” may be charged for excessive or repetitive requests. If you would like a copy of the information held on you please write to, Janitorial365, 3 George Square, Castle Brae, Dunfermline KY11 8QF or email contact@janitorial365.co.uk
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
CONTACT US
If you have any questions or queries relating to this Privacy Policy then please contact us at contact@janitorial365.co.uk or please write to us at the above address.
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