We have compiled a few of our frequently asked questions below, however if you still can’t find the answer to your question please get in touch with us using our online form or by using one of the contact methods below.
Orders placed before 2:00pm Monday to Thursday and 11:00am Friday are dispatched same day. Delivery is typically within 1-3 days.
We have a simple returns procedure, just contact us using the details on the contact us page with your order number and details of the item(s) you wish to return and one our team will explain the procedure. You can get more details on our orders & returns page.
Orders placed for delivery to the UK mainland (excluding Scottish Highlands) that are over £60.00 incl vat will automatically qualify for free delivery at check out, you don’t need to do anything!
Orders below £60.00 incl vat to UK mainland (excluding Scottish Highlands) have a £5.99 incl VAT delivery charge. Delivery charges vary for highlands and islands and will be automatically calculated at checkout.
We use DHL for all deliveries.
We do not currently offer a click and collect service however all of our orders are dispatched quickly via DHL.
All of our prices are displayed inclusive of VAT. The VAT amount will be shown at checkout before payment is made.
Yes! All our contact details are available on our contact us page. Our team are happy to help with any enquiries you have by phone or email.
All orders are dispatched complete and should be delivered complete however during exceptionally busy times our carrier may split consignments into two separate deliveries, 99% of split deliveries are made the following day but you can contact us where one of our team will be happy to confirm this is the case.
Our stock levels are shown on each product page, this is updated at Midnight every day. For low stock items you can contact us and we will be happy to confirm if stock is available.
Orders that have not been collected by the carrier can be cancelled by contacting us as soon as possible. Orders that have been collected by the carrier cannot be cancelled and will have to be returned in line with our orders & returns policy.
We accept all major credit/debit cards as well as Apple and Android pay (mobile only). At checkout you will be transferred to our payment processor Stripe for secure payment. Janitorial 365 do not hold any payment details. unfortunately, we cannot accept payment over the phone.
No! you can check out without creating an account but we recommend you create an account for easier order tracking and to view your order history. Creating an account will also make checkout faster in the future as you details will be saved.
We do not current deliver outside the UK.
